Technical Support Contact:
We have launched online ticketing system to make it a smoother user experience. Pls create an online ticket at https://unetixs.com/submit-ticket/
All updates, tracking numbers are issued through the ticketing system. You will receive real time notifications of progress on your support related question
Customer Technical Support Hours of Operation:
8:30 a.m. to 5:30 p.m. Eastern Time (US): Monday – Friday
Each Unetixs system comes with installation and in-service training by a factory-trained representative. The company supplements instruction on all its peripheral vascular diagnostic systems with additional professional education, publications and recommendation of other professional education and certification programs.
Service Offerings for performance you can count on
Our full line of Service Offerings are designed to meet your goals, providing quality parts and components, online and remote diagnostic support, maintenance and software upgrades, and other vital services with a commitment to quality. We have offerings that provide comprehensive services that can certify your assets to meet Unetixs standards, to minimal service support as needed, and many options in-between to fit your needs.
Delivering reliable and responsive service through onsite and remote expertise
When issues arise, you need expert help, fast. Our Technical Support team is ready to troubleshoot issues and facilitate repair or exchange activities when needed.
Once the tickets are submitted, our team of technicians will reach out and resolve the problem quickly. And for products, with a high-speed internet connection, we can remotely access your system to diagnose and address your needs. Most problems are resolved quickly and allow you to give the quality care your patients deserve and expect.